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What we do

Whatever your business needs, we take it on

Partners in every venture. Hand us one kind of work or many: operations, finance, growth, people, customer care and technology, run from Nairobi around your hours and your systems.

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Run your operations

Operations & Back Office

The everyday work that keeps a company running, done carefully and on time.

A woman in a blazer typing at a two-monitor workstation in a bright office, doing back office processing
Service 01

Back Office Operations

The repeatable processing work that keeps a business running: entering it, checking it, filing it and closing it out. We work from your written rules and flag exceptions for your decision.

Covers

  • Data entry, data cleansing and database maintenance
  • Document and form processing, indexing and digitisation
  • Order processing, claims and application handling
  • Records management and quality checks
  • Report preparation from your systems of record

What you get

  • Written process notes for each workflow
  • Accuracy checks with error logs
  • Daily or weekly throughput summaries
  • Clean, structured output in the format you use
  • An exceptions list for your team to decide on

Who it suits. Operations, insurance, logistics and services teams with steady volumes of paperwork or transactions that never quite get finished.

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A professional woman working at a laptop beside a window, representing a dedicated virtual assistant at work
Service 02

Virtual Assistants

A dedicated assistant who learns how you work and quietly takes the admin off your desk. You get a named person on an agreed weekly schedule, with a backup for leave.

Covers

  • Calendar, inbox and travel management
  • Meeting preparation, notes and follow-ups
  • Online research, lead lists and data gathering
  • CRM updates, document formatting and presentation support
  • Customer and vendor correspondence on your behalf

What you get

  • A named assistant with an agreed weekly schedule
  • A shared task list with clear status
  • Standard operating notes for recurring tasks
  • Regular check-ins and a backup for leave
  • Confidentiality and access set up by role

Who it suits. Founders, executives and small teams who are the bottleneck for their own admin and want reliable overlap with their working day.

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Keep your numbers right

Finance & Accounting

Bookkeeping, payroll and reporting, prepared for your review and approval.

A desk with a calculator, eyeglasses, clipboard and printed financial charts, representing bookkeeping work
Service 03

Accounting & Bookkeeping

Books that are kept up week by week, so month-end is a review rather than a rescue. We work inside your accounting software and leave a clear trail for your accountant.

Covers

  • Coding and posting transactions in your accounting software
  • Bank, card and platform reconciliations
  • Month-end close support and journal preparation
  • Chart-of-accounts clean-up and catch-up bookkeeping
  • Working-paper preparation for your accountant or auditor

What you get

  • Reconciled bank and card accounts each period
  • A month-end close checklist with sign-off notes
  • A management-ready trial balance and ledgers
  • A queries list for anything that needs your input
  • Supporting documents filed and searchable

Who it suits. Small and mid-sized businesses, agencies and startups with a backlog of unreconciled transactions or no in-house accounting capacity.

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Top-down view of payroll and withholding paperwork with a pen and a cup of coffee on a dark desk
Service 04

Payroll Processing

Payroll runs prepared accurately and on time. We calculate the Kenyan statutory deductions (PAYE, NSSF, SHIF and the Housing Levy) from the rates in force and hand each run to you for approval. This is payroll processing support, not legal or tax advice.

Covers

  • Gross-to-net calculations from your approved timesheets and changes
  • PAYE, NSSF, SHIF (formerly NHIF) and Housing Levy calculations
  • Payslip preparation and payment-file preparation
  • New-hire, leaver and salary-change updates
  • Statutory return schedules prepared for your submission

What you get

  • A payroll register and payslips for each run
  • Statutory deduction schedules ready for your review
  • A payroll journal for your accounting system
  • An employee change log and query tracking
  • Year-end schedules for your own reporting

Who it suits. Employers in Kenya, and international companies with Kenyan staff, that want payroll handled carefully without running it in spreadsheets.

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Invoices and statements with a calculator and laptop on a desk, representing payables and receivables work
Service 05

Accounts Payable & Receivable

Bills paid on schedule and invoices chased politely, so cash flow is something you can plan around. Payment runs are proposed to you and released only when you approve them.

Covers

  • Supplier invoice capture, coding and approval routing
  • Payment run preparation and supplier statement reconciliation
  • Customer invoicing and credit-note handling
  • Debtor follow-up and payment reminders
  • Cash application and aged-balance review

What you get

  • Payables and receivables ledgers kept current
  • Weekly payment-run proposals for your approval
  • Aged debtors and creditors reports
  • A reminder and follow-up log per customer
  • Reconciled supplier statements

Who it suits. Businesses with growing invoice volumes, late-paying customers, or supplier statements nobody has had time to reconcile.

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A laptop screen showing an analytics dashboard with area charts and key figures, representing financial reporting
Service 06

Financial Reporting & Tax Support

Regular reporting packs and organised compliance prep, so your accountant or tax adviser starts from a clean file. We prepare the schedules; positions and filings stay with you and your adviser.

Covers

  • Monthly management accounts and KPI packs
  • Budget-versus-actual and variance commentary drafts
  • VAT and withholding tax working papers and schedules
  • Preparation of return data for your adviser's review
  • Year-end file preparation and audit-support schedules

What you get

  • A monthly reporting pack in an agreed format
  • A variance schedule with draft commentary
  • Tax working papers ready for professional review
  • A compliance calendar with due dates and owners
  • Year-end and audit request schedules

Who it suits. Owners and finance leads who need consistent reporting and better-organised compliance data, and already have, or will appoint, a qualified tax adviser.

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Grow your business

Sales & Marketing

Find new customers and stay visible to the ones you have.

A smiling businesswoman taking a phone call at her laptop, representing outbound sales outreach
Service 07

Sales & Lead Generation

Outreach that gets qualified conversations onto your team's calendar, run to a script and a list you have approved. Every conversation is logged in your CRM.

Covers

  • Outbound calling, email and LinkedIn outreach
  • Lead research, list building and verification
  • Lead qualification against criteria you define
  • Appointment setting and calendar hand-off
  • Follow-up sequences and CRM hygiene

What you get

  • An agreed ideal-customer profile and call script
  • Verified prospect lists and an outreach log
  • Qualified appointments booked to your calendar
  • Notes on every conversation, in your CRM
  • Regular reviews of what is and is not working

Who it suits. B2B teams that have a good product and a thin pipeline, and want a dependable top-of-funnel without hiring SDRs in-house.

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Service 08

Marketing & Social Media

Steady, on-brand marketing without hiring a full team. We plan, create and post your content, answer your audience and report on what is working.

Covers

  • Social media calendars, posting and replies to comments and messages
  • Content writing, graphics and short videos
  • Paid social and search campaign set-up and monitoring
  • Email newsletters and campaign lists
  • Monthly performance reports

What you get

  • A content plan agreed with you each month
  • Posts approved by you before they go out
  • Your brand guidelines followed on every channel
  • A monthly report on reach, engagement and leads
  • One contact for all channels

Who it suits. Businesses that know they should be visible online but have no one with the time to do it consistently.

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Build your team

People & Talent

Hire the right people and give them the skills to do the work well.

Two women talking across a table during a job interview
Service 09

Recruitment & HR

Finding the right people takes time you may not have. We handle the search, screening and paperwork, and you make the final call.

Covers

  • Job descriptions and job adverts
  • CV screening and first-round interviews
  • Shortlists with notes for your final interviews
  • Onboarding paperwork and first-week set-up
  • HR administration: staff records, leave and contract upkeep

What you get

  • A shortlist of screened candidates for each role
  • Interview notes and reference checks
  • An onboarding checklist for every new hire
  • Up-to-date staff records
  • Every hiring decision left with you

Who it suits. Growing businesses that hire a few people at a time and have no in-house HR team.

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A trainer teaching a class of attentive students in a bright classroom
Service 10

Training & Talent

Skills training built around the work people will actually do. We train your teams, and we prepare new talent from our NGO partners for real client work.

Covers

  • Onboarding and process training for your teams
  • Customer care, digital and workplace skills courses
  • Preparing graduates of NGO skills programmes for client work
  • Training guides, checklists and short videos
  • Refresher sessions and skills checks

What you get

  • A training plan tied to the work people will do
  • Materials you keep and can reuse
  • Attendance and progress records
  • A skills check at the end of each course
  • Clear feedback on who is ready for more

Who it suits. Businesses bringing on new staff, and partners who want trained people ready to do real work from day one.

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Look after your customers

Customer Care

The people your customers speak to, chat with and email, trained on your product and your tone.

Call Center Services

Inbound and outbound voice support from Nairobi, running across US, UK and European hours: customer service, helpdesk, order taking and appointment setting. It has a dedicated page of its own.

See call center services
A support headset with its microphone resting beside an open laptop, ready for a technical support session
Service 11

Technical Support

Tiered product and technology support for your customers, from the first password reset to the hard-to-reproduce bug. Tickets reach your engineers complete, with steps to reproduce.

Covers

  • Tier 1 troubleshooting, onboarding help and account issues
  • Tier 2 diagnosis, log gathering and reproduction steps
  • Tier 3 hand-off to your engineers with clean tickets
  • Remote assistance and guided walkthroughs
  • Help-centre articles drafted from recurring issues

What you get

  • Documented troubleshooting flows per product
  • Ticket notes your engineers can act on without a follow-up
  • Top-issue report each week or month
  • Suggested knowledge-base updates
  • Escalation and severity matrix agreed up front

Who it suits. SaaS, hardware and device companies that want product-literate support without building a full support floor in-house.

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A woman on a phone call while working at a laptop in a plant-filled workspace, handling customer conversations across channels
Service 12

Omnichannel Support

One team answering your customers on whichever channel they pick, with the full conversation history in front of them. Nobody has to repeat themselves when they switch from chat to phone.

Covers

  • Live chat, email, social messaging, WhatsApp and voice handled by the same agents
  • Ticket triage, tagging and routing inside your helpdesk
  • Knowledge-base use and suggested improvements
  • Escalation to your team with case notes already written up
  • Coverage across US, UK and European hours

What you get

  • Agents trained on your tone, policies and tools
  • Agreed response and resolution targets per channel
  • Weekly volume, backlog and quality summaries
  • QA reviews with coaching notes
  • An escalation playbook signed off before launch

Who it suits. Ecommerce, SaaS and service businesses whose customers write in on several channels and get inconsistent answers depending on where they land.

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Run on solid systems

Technology & Data

Data work, IT support, security, cloud and software from a small team that owns the outcome.

Young professionals working together at computers with data and code on their screens
Service 13

Data & AI Work

Careful human work on data, at the volume you need. We clean and organise records, label data for AI, and check the results before you see them.

Covers

  • Data entry, cleaning and de-duplication
  • Data labelling and annotation for AI and machine learning
  • Online research and data collection
  • Content review and moderation queues
  • Quality checks on AI outputs

What you get

  • Written guidelines agreed before work starts
  • Accuracy checks on a sample of every batch
  • Agreed turnaround times per batch
  • Secure, role-based access to your data
  • A batch report with volumes and error rates

Who it suits. AI and data teams that need careful human work at scale, and businesses whose records need cleaning up.

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A technician at a monitor showing code and system windows in an open-plan office, representing managed IT support
Service 14

Managed IT Support & Helpdesk

A remote helpdesk and monitoring team that looks after your staff's devices, accounts and everyday IT problems. Requests follow a defined process, so nothing sits unanswered.

Covers

  • Helpdesk for staff: tickets, calls and chat
  • User onboarding, offboarding and account management
  • Device, software and patch-management support
  • Monitoring and alert triage with agreed escalation
  • Vendor and licence coordination

What you get

  • A helpdesk with a defined request and incident process
  • An asset and licence inventory
  • Onboarding and offboarding checklists
  • A monthly ticket and incident summary
  • Documented runbooks for recurring fixes

Who it suits. Companies of about ten to a few hundred people with no full-time IT department, or an IT lead who needs cover outside office hours.

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A red padlock resting on a laptop keyboard lit in green, representing cybersecurity
Service 15

Cybersecurity

Practical protections and monitoring for your people, devices and data, focused on the risks small teams actually face. You get findings in priority order, written in plain language.

Covers

  • Security baseline review of accounts, devices and email
  • Multi-factor authentication and access-control set-up
  • Endpoint protection and email-security configuration
  • Phishing awareness training for staff
  • Incident-response planning and log or alert triage

What you get

  • Written findings with prioritised recommendations
  • An access and MFA coverage report
  • A staff awareness session and simulated phishing run
  • A basic incident-response plan and contact tree
  • Periodic review of alerts and open risks

Who it suits. Businesses handling customer or financial data that want sensible security foundations, and a clear plan if something goes wrong.

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Close-up of rows of server units with glowing green status lights in a data centre
Service 16

Cloud & Infrastructure

Moving to, and running on, the cloud in a way your team can understand and afford. We document what you have, what it costs and how it is backed up.

Covers

  • Cloud migration planning for email, files and line-of-business apps
  • Microsoft 365 and Google Workspace administration
  • Server, hosting and network configuration support
  • Backup and disaster-recovery set-up and testing
  • Cost and usage reviews for cloud subscriptions

What you get

  • A migration plan with a cut-over checklist
  • A documented environment and network overview
  • A tested backup and restore routine
  • Access and permission structure by role
  • A monthly usage and cost review

Who it suits. Teams still on ageing on-premise servers or shared drives, or already in the cloud but unsure what they are paying for or backing up.

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Close-up of colourful source code on a dark editor screen, representing software and web development
Service 17

Software & Web Development

Websites, internal tools and integrations built to a scope we agree together, then maintained after launch. You review working software in stages and receive the source code.

Covers

  • Business websites, landing pages and web apps
  • Internal tools, dashboards and workflow automation
  • API integrations between the systems you already use
  • QA testing, bug fixes and ongoing maintenance
  • Discovery workshops to turn a rough idea into a scope

What you get

  • Written scope, milestones and acceptance criteria
  • Working software delivered in reviewable stages
  • Source code and documentation handed over
  • Test notes and a maintenance plan
  • A post-launch support window

Who it suits. Businesses that need a specific tool or site built or fixed, and prefer a small accountable team to a large agency.

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How it works

From first call to a working team

The same four steps whether it is a virtual assistant or a full payroll function.

  1. Discover

    We learn your workflows, volumes, tools and goals in a free consultation.

  2. Design

    We propose a team structure, scope and quote based on what we heard.

  3. Deploy

    People are recruited, trained on your processes and given access to your systems.

  4. Scale

    We review results with you and flex the team as your workload changes.

FAQ

Questions we hear often

Do you give tax or legal advice?
No. Our finance team prepares schedules, working papers and return data for review, and keeps records in order. Tax positions and filings are approved by you or your own qualified accountant or tax adviser.
Can you run payroll for Kenyan staff?
Yes. We prepare payroll runs including PAYE, NSSF, SHIF and the Housing Levy from the rates in force, produce payslips and statutory schedules, and hand them to you for approval before anything is paid or filed. This is processing support, not legal or tax advice.
Which software and tools do you work in?
We work inside the tools you already use: your accounting package, helpdesk, CRM, chat and cloud suite. During discovery we confirm access, and we do not move your data anywhere you have not approved.
How do you keep our data secure?
Everyone signs an NDA, access is granted by role and removed when work ends, and we work through your approved systems rather than local copies. Ask us for the specifics of your setup during discovery.
Can I mix services, for example bookkeeping plus a virtual assistant?
Yes, and many clients do. We scope the mix together, agree one point of contact, and adjust the team as your workload changes.
How quickly can a team start?
It depends on the service and how much training your processes need. We give you a realistic start date at the end of discovery instead of a generic promise.

Tell us what you need off your plate

Share a few details and we will reply with next steps and a quote that fits your mix of services. Prefer to chat? WhatsApp +254 111 562 567 or email hello@abekolimited.com.

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